Appointment Guide

Open 24 Hours 905.953.1933

By Referral

We work closely with your pet’s primary care veterinarian as your pet’s united healthcare team. If your primary care veterinarian feels a referral to a specialist is required for your pet, they will initiate a referral by filling out the referral request form, and by sending the 404 any associated medical history and diagnostic test results. You are free to call the 404 to book an appointment which suits your availability.

Direct Access

As your pet’s primary health care advocate, it is your right to seek a second opinion if you so choose. We welcome inquiries from pet owners regarding our services, and will work with your primary care veterinarian to ensure your four-legged family member is well taken care of.

Our fitness programs at “Bailey’s Place” require no referral, but do require a “fit to swim” assessment prior to entry into the program. Always remember, it is in your pet’s best interest for open lines of communication to exist between all healthcare providers, in order for optimal health care to be provided.

General Appointment Times

  • Emergency service:
    • Access to the emergency service is 24/7, no appointment required.
  • Surgery service:
    • Access is 24/7 in the event of ALL surgical emergencies.
    • Regular appointment hours Monday-Thursday, 8am – 7pm
  • Internal Medicine service:
    • Appointments are generally booked in the mornings, Monday-Friday and alternating Saturdays between 9am – 1pm, with associated patient work-ups completed in the afternoon.
  • Dermatology service:
    • Appointments available Mondays, Tuesdays and Fridays
      • If your pet is being referred to the 404 for a dermatology consult, please download, complete and save the 404 Vets Dermatology Patient History Questionnaire
      • Please note:
        • You must download the form prior to completing it.  Please ensure you save the file as you complete the questions.  Once completed, save the final document and e-mail to dermclientcare@404vet.com.
        • Completed forms must be received no later than 72hours prior to the appointment or rebooking may be required.
        • Forms may also be faxed or mailed if preferred.
          • Fax# 905.953.8845
  • Rehabilitation service:
    • For initial consults, appointment times are Monday’s between 9am – 3pm
    • Fitness hours for members of “Bailey’s Place” are on both an appointment or drop-in basis (see “Bailey’s Place”) for more information
    • Technician performed Rehab and Fitness appointments availability vary day to day.  Please contact us for a current schedule.
  • Anesthesiology service:
    • Drs. Craig and Conny Mosley are available Monday-Thursdays 8am – 5pm
  • Pain service:
    • Dr. Conny Mosley’s Pain service (acupuncture) is available on Friday mornings 9am – 1pm