Financial Policy

Open 24/7 250.475.2495

We have found that a clear understanding of financial policy in advance of treatment helps relieve some of the anxiety you may feel in an emergency situation. We are dedicated to providing a high level of 24-hour emergency and critical care for your pet. To maintain that level of excellence, payment is due at the time of treatment.

Please read the following information carefully.

After the initial examination and assessment of your pet, a treatment plan will be provided. Along with the treatment plan will be a written estimate of expected costs for procedures. The estimate will be given as a range based on required diagnostic tests, length of hospital stay and procedures to be performed. In many cases the initial diagnostic workup is known, however further tests and procedures may be necessary based on the preliminary test results.

After receiving a written estimate, you will be asked to sign a “consent for treatment” form. This form indicates your informed consent for the proposed treatment plan of your pet as well as your understanding of the financial costs. A deposit is required for all patients being admitted to the hospital for care. The deposit is usually equal to the low range of the estimated cost of service.

If a change in your pet’s condition occurs after admission to the hospital, an alternate strategy in their treatment may be required. The cost of services can vary based on the progression and subsequent treatment of your pet’s condition. Our client care team will provide daily updates regarding current and expected costs for the next treatment period.

Accepted methods of payment include cash, debit, Visa and MasterCard. Please note that we are required to charge taxes for all services.

We also work closely with pet insurance companies, such as Trupanion, Petsecure and Petplan. If you maintain insurance coverage on your pet, please advise our client care team on arrival.

Central Victoria Veterinary Hospital does not provide financing for services. We utilize the services of Medicard when financing of services is required. Our office staff can assist you in applying for financing. Approval of financing generally is confirmed within several hours of application, allowing timely progression of your pet’s care at our hospital.

If you have any questions about our financial policy, please contact the hospital at 250.475.2495 or talk to one of our client care team during your visit.