General Information


We can provide you with a list of pet friendly hotels nearby.

The following hotels have pet friendly accommodation and will give a special rate to VCA Canada Tri Lake Animal Hospital & Referral Centre clients – please quote ‘LCVSH‘ at time of booking:

Best Western Kelowna:


Airport Pet Transfer

If your pet will be flying into the Kelowna airport (YLW), with or without you, we can arrange transport to our hospital.


Making An Appointment

Appointments are made by referral, just like your own family doctor may send to you to see a specialist.  Your family veterinarian may recommend referral to us, based on their assessment of your pet’s condition.  You may also request referral, after discussing treatment options with your family veterinarian.  After we receive the referral, our client services team will contact you to set up your appointment.


While Your Pet Is With Us

We recognize that having a sick pet can at times be overwhelming and that you may wish to visit your pet in hospital. Your encouraging words and soft touch can go a long way in the healing process. We try to be flexible on visiting times with your pet but we have general guidelines that allow us to care for all our patients.
Visiting hours are between noon and 5:30 p.m. daily

In general, we ask that visits be no more than 30 minutes daily. Please speak with your veterinarian about alternative arrangements. We recognize how important it is for you to spend time with your sick friend.  You may telephone us for an update on your pet. If possible, we would appreciate you to call between 10 am – 4 pm. Please designate one member of your family as the primary contact person for your pet.  If at all possible, we will bring your pet to our Visiting Room on the first floor so that you can have a private visit in a quiet space.

Visits are not recommended on the day of your pet’s surgery as they are generally kept sedated for the first 12 hours. Please plan to visit the following day.  Special procedures may need to be performed on your pet while you are visiting. At these times, we may ask you to wait in the Reception area.  Patient confidentiality and infection control is very important to us. Please confine your visits to your pet only.



Get to Know Our Team

Get to know our knowledgeable veterinarians and well-trained staff who are here for you and your pet.
Loading... Please wait