Our hospitals are still open and our teams are here for you and your pet! Click here to learn about the changes we've made in response to COVID-19 and what to expect during your next visit.

New contactless client admittance and checkout protocol

As we live our purpose of caring for life’s greatest companions to the best of our ability during these challenging times, the health and safety of our patients, clients, and hospital teams remains our top priority.  We are implementing and adapting plans and protocols based on the best direction from public health and veterinary authorities so that our hospital teams are able to continue to provide care for our patients. Veterinary care is an essential part of our community and we want to assure you that our hospital is open and will continue to provide services at this time. We also want to work with you and our hospital teams to limit direct contact in order to focus on safety for everyone during this pandemic.

In keeping with current expert recommendations, we have made the following changes at our hospitals:

Contactless client admittance and checkout protocol

When arriving at our hospital, we ask that you follow the below steps for the safety of all:

  • Upon arrival at the hospital, please remain in your vehicle or outside the hospital and call us.
  • After receipt of the call, we will check you in as soon as possible from outside the hospital.
  • If you believe you need to be inside our facility, please discuss that request in advance with the Hospital Manager, Medical Director, and/or attending veterinarian.
  • If you are at the hospital to pick up food or medication, please remain in your car outside the hospital and call the front desk.We will deliver your order to your car as quickly as possible.
  • If you are not feeling well or may be at risk of exposure to coronavirus, please ask a healthy friend or family member to transport your pet to the hospital on your behalf.

Change in hospital hours

We have made changes to our hospital hours. For the latest information on hours at any of our hospitals, please call the hospital directly, or check the hospital website or Facebook page.

Methods of payment

Effective immediately, we will no longer accept cash or cheques in our hospitals.  We will continue to accept major credit cards and debit. Financing is also available through our partner, Paybright.

Note that these protocols are in effect at all VCA Canada hospitals, including our primary, urgent care, emergency and specialty practices.

We will do our best to coordinate your visit from outside the hospital, including providing follow up instructions and taking payments.

We are here for you and your pet. Here are the latest updates from VCA Canada

Please click below to see the latest updates on the COVID-19 situation from VCA Canada. Rest assured, we're here for you. If you have any concerns, please call your hospital. 
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