Reduced Wellness Services Available

Dear Valued Clients,
 
Over the past few months we have been experiencing an increasing demand for our 24-hour emergency care services resulting in longer wait times for our general practice patients and clients. We would like to thank you for your patience during this time.
 
Your pet’s health is our top priority and we want to ensure that you have an exceptional experience when visiting a VCA Canada hospital. In order to prioritize patient care, we will be focusing on our emergency service and will be reducing our GP services.  This will result in fewer GP appointments, therefore we would encourage booking in advance
To ensure that you and your pet are taken care of during this transition, we would like to showcase our many VCA Canada hospitals in the area and offer you a FREE exam to meet our doctors and introduce you to our sister hospitals . You can find the nearest hospital near you at vcacanda.com/locate.
Our other hospitals are excited to meet you and can’t wait to share our new CareClub wellness plans. Be sure to ask about how CareClub can provide you with peace of mind for your pet’s health.
 
Please be assured that we will continue to care for your pets and will be able to assist in finding the best hospital for your pet’s health. If you have any concerns about this transition or your pet’s healthcare needs please contact Sonja Beale, Customer Service Representative at 613-725-1182 or email:  [email protected]; or Sherry Philp, our Technical Director at 613-725-1182 or email:  [email protected]. 
 
We thank you for your understanding during this time. We know that you receive the same quality care and have a great experience at our sister VCA Canada hospitals.
 
Sincerely, the Team at VCA Canada Ottawa Veterinary Hospital