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to learn about the changes we've made in response to COVID-19 and what to expect during your next visit.

In an Emergency

Shamrock Animal Hospital is equipped to deal with minor and major emergencies. Should you arrive at our doorstep with a serious emergency during regular business hours, your pet will be given preference over our other scheduled non-emergency patients.

It is best to call ahead if at all possible, so we can be prepared for your arrival.

For after-hour emergencies, please call our main telephone number first! You will be directed to an answering service who will put you in touch with the veterinarian on call. We are part of the the Comox Valley On-Call-Group. Should you have an after-hour emergency you may be directed to go to another clinic if our veterinarians are not on call. Therefore, do not drive to our clinic until you have spoken to the veterinarian on call - he or she may will direct you which clinic to drive to. If possible, please bring any medications your pet is currently receiving with you to the appointment.

It is very important that you stay off your phone after placing an emergency call, so the veterinarian can reach you!

The clinic your pet may have been referred to will notify us of your pet's emergency as soon as possible during regular business hours. If feasible, we will re-assume further care then if necessary.

Patients requiring intensive care and constant supervision outside regular hours may need to be referred to a facility that has a veterinarian present day and night.

Starting January 2020, on select dates, we will need to refer our clients to the Central Island Veterinary Emergency Hospital in Nanaimo for emergencies between 11 pm and 6 am. Be assured, that we will continue to do our best to provide overnight emergency care locally in the Comox Valley for our clients.
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