If your pet has an emergency, please call us at 604-879-3737 so that we can anticipate your arrival.  To help us accelerate the check-in process, complete our digital check-in form.  We are offering a combination of in-person appointments and curbside service.  Masks are currently mandatory in our facility and are available on site.  

To manage this high demand, we may need to periodically implement our triage protocol when we're unable to see all patients. When this protocol is active, please follow the priority levels and instructions listed below. For current triage status, please call our hospital at 604-879-3737.  

Priority 1  - Please come directly to the hospital. 

Priority 2 - We will see your pet as soon as possible.

Priority 3 - We will see your pet as soon as possible, however please expect long wait times. 

Priority 4 - Please contact your primary care veterinarian for next available appointment, or contact us again in 12 hours. 

Please let us know right away if your pet’s condition changes at any time. We deeply appreciate your patience and understanding. The safety of our teams, patients, and clients is our top priority. 

Thank you.