Emergency Check-In / Triage Protocol

If your pet has an emergency, please call us at 604-879-3737 so that we can anticipate your arrival. To help us accelerate the check-in process, complete our digital check-in form. We are offering a combination of in-person appointments and curbside service.

To manage this high demand, we may need to periodically implement our triage protocol when we're unable to see all patients.

Please call us before coming to the hospital for information on our current triage status. You can reach us at 604-879-3737.

Please call us. We will give further instructions over the phone.

We will see your pet as soon as possible.

We will see your pet as soon as possible; however, please expect long wait times.

Please contact your primary care veterinarian for the next available appointment, or contact us again in 12 hours.