If your pet is experiencing a life-threatening emergency, please call us at 250-475-2495 so that we can anticipate your arrival. You may expedite check-in by completing the emergency check-in form below. We are welcoming clients back into the hospital and encourage you to wear a mask, but if you would prefer to wait in your car during your visit, please let us know.

We operate on a triage basis and are currently facing a high demand for services. We may periodically divert patients from the least medically-urgent category of our triage system to primary care veterinarians. Please call the hospital if you are unsure whether your pet falls into this category. If your pet's condition changes, please alert our team immediately.

We sincerely appreciate your understanding and patience. The care and safety of our patients, clients and associates remains our top priority.