Emergency Care

Emergency Care

Emergencies happen. When they do, our highly trained emergency veterinary healthcare team is dedicated to helping you and your companion any time of the day. No appointment is necessary. Whenever possible, our veterinarians work in consultation with your primary care veterinarian.

Triage/waiting:

We do everything possible to ensure that every patient receives timely access to veterinary care. Like human emergency rooms, we operate on a triage system – this means that more seriously ill or injured patients are seen before less seriously ill or injured patients. During high-volume times patients with minor ailments and injuries can experience longer wait times.

What happens “in the back”?

At times, potentially seriously injured or ill patients may be taken straight into our hospital’s triage room or treatment areas based on our triage system. These patients will be assess by a doctor immediately and receive life-saving treatment such as fluids and oxygen and/or pain medication when appropriate.

For Immediate Emergency Service Please Call 250.475.2495

On site veterinarian and emergency team – 24 hours a day – 7 days a week – 365 days a year
Walk in service for all emergencies

Frequently Asked Questions

It goes without saying that the best way to avoid an emergency is to prevent it in the first place. To reduce the chances that you will experience an emergency situation during the lifetime of your pet, consider the following tips:

Follow your veterinarian's advice regarding all relevant wellness care, including vaccinations, age appropriate health screenings, and parasite prevention.
Prevent traumatic injury by keeping pets under your control at all times. Keep cats indoors and dogs fenced. When pets venture outdoors, keep them leashed at all times. If you do allow them off leash, limit this privilege to large enclosed areas away from traffic, other potentially aggressive pets, and wildlife.
Invest the time in training your pet to obey simple commands, such as Come, Sit, Down, Stay, and No.
Never leave your pet alone or unattended in a car, even with the windows open.
Pet proof your home, removing all potential hazards from your pet's reach, much the same as you would do with an infant or toddler.
Supervise your pet as much as possible. Puppies and kittens, just like human babies, like to explore with their mouths. Supervising them during playtime can prevent their ingesting poisonous substances or choking hazards.
If your pet is coping with a chronic illness, carefully follow all of your veterinarian's recommendations regarding medication administration and check ups.

Make sure you know ahead of time what your veterinarian's policy is regarding emergency care, both during regular practice hours and after hours. If your veterinarian does not have a referral relationship in place, then make sure you know the location of the closest emergency referral center for your area.
If your pet has an ongoing medical problem that could result in a sudden emergency, make sure you keep any pertinent medical records in a handy place so that you can quickly locate them and bring them with you to the emergency service or hospital in the event of a crisis.
Keep your veterinarian's phone number and any emergency phone numbers and directions next to your phone along with all other important emergency information for your family.
Know basic first aid tips for pets. Ask your veterinarian for these ahead of time during a routine wellness exam

Handle With Care

Pain, fear, and shock can make animals behave differently. When you are faced with a pet emergency, remember that even the most well trained and loving pet can behave differently when feeling ill or in pain. Also realize that even relatively small animals, such as cats or small dogs, are capable of inflicting serious bite and scratch wounds when they are disoriented and in pain. If this occurs, it is important not to take such actions personally, but to realize that it is an expression of the extreme pain or disorientation your pet may be experiencing at the time.

Approach all injured pets with caution. Despite your natural wish to comfort your ill or wounded pet, do not place your face or hands near his or her head until you can assess your pet's condition. If you feel you cannot safely manage the emergency situation, ask your veterinarian for advice on how to handle and transport your pet when you call to report the emergency. Sometimes wrapping small, injured pets in towels (taking care not to cause further injury or pain) or placing larger pets in crates or carriers for transport may be the safest option for both you and your pet.

Frequently Asked Questions

How Can I Avoid An Emergency Situation With My Pet?

How Can I Plan For An Emergency?

How Do I Handle My Injured Pet?